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Service Providers — Telco & CPaaS

Build your own
Engagement Cloud.

Appice helps telcos, CPaaS providers and platform businesses turn channels, data and enterprise relationships into a real-time engagement and revenue platform.

Partner with Appice Explore the Model
Telco network and CPaaS infrastructure
The Opportunity

From message delivery to decision monetisation.

Most service providers already offer cPaaS, messaging APIs and enterprise communication services. But message delivery is becoming increasingly commoditised. Enterprise customers no longer want more channels alone — they want better decisions, faster actions and measurable business outcomes.

Appice provides the decisioning and orchestration layer that helps service providers move up the value chain.

Today

cPaaS & messaging

cPaaS, SMS, WhatsApp, RCS and messaging APIs delivered to enterprise customers.

The Gap

Limited intelligence

Limited intelligence, limited personalisation, limited differentiation — and pricing pressure on every send.

With Appice

Engagement Cloud

Real-time decisioning, orchestration and an enterprise-grade customer engagement cloud — sold under your brand.

Partner Models

Three ways to build with Appice.

Choose the model that fits your enterprise footprint, technology stack and commercial ambition. Each is structured for partner-led growth and measurable economics.

01

White-labelled Engagement Cloud

Launch an enterprise customer engagement platform under your own brand, powered by Appice — including decisioning, orchestration, journeys and analytics.

02

Embedded Decisioning Layer

Add Appice decisioning and orchestration on top of existing cPaaS, messaging and communication services — without disrupting your current commercial model.

03

Joint Enterprise GTM

Co-sell Appice-powered engagement solutions into banking, telecom, retail, government and other regulated sectors with shared pipeline and account plans.

Why It Matters

New revenue streams beyond connectivity and messaging.

Move from per-message economics to platform, usage and outcome-based revenue — with deeper enterprise relationships at every step.

SaaS platform revenue

Recurring subscriptions for an enterprise engagement platform — independent of messaging volume.

Usage-based monetisation

Charge for decisions, journeys, segments and orchestrations — not just message delivery.

Outcome-based commercials

Tie commercial models to enterprise outcomes — conversions, churn saved, cross-sell uplift.

Higher enterprise stickiness

Move from supplier to strategic platform — embedded in customer operations and KPIs.

Reference Architecture

Appice sits between enterprise systems and communication channels.

A clean reference architecture that fits inside existing service-provider infrastructure — no rip-and-replace, open at every layer.

Top layer
Enterprise Channels
SMS WhatsApp RCS Push Email Web App Contact Centre
Middle layer
Appice Decisioning & Engagement Layer
Sense Decide Act Learn Allyvate AI
Bottom layer
Enterprise Systems
CRM CDP Core Banking BSS Data Lake Loyalty ERP Compliance
Service Provider Infrastructure
Operates across your existing stack
cPaaS Network services Cloud Identity Billing
Enterprise Use Cases

Solutions your enterprise customers can buy immediately.

Pre-packaged use cases that map to enterprise budgets in regulated sectors — ready for co-sell with your account teams.

Banking

Real-time cross-sell, fraud intervention, loan journey recovery and next-best-action.

Retail & Loyalty

Abandonment recovery, personalised offers, win-back journeys and loyalty activation.

Government & Public Sector

Citizen engagement, service nudges, emergency communication and compliance journeys.

Travel & Hospitality

Disruption management, upsell journeys, service recovery and loyalty engagement.

Commercial Model

Designed for partner-led growth.

Pick the commercial pattern that matches your customer base, sales motion and infrastructure investment — or combine more than one.

Model 1

White-label / OEM

Best for service providers building their own branded engagement platform.

Model 2

Co-sell

Best for strategic enterprise accounts where Appice and the partner sell together.

Model 3

Revenue share

Best for usage-based, SaaS and outcome-linked monetisation.

Model 4

Managed engagement service

Best for partners who want to bundle platform, execution and advisory services.

Why Appice

Built for regulated, enterprise-grade engagement.

A platform engineered for the constraints your enterprise customers actually face — compliance, sovereignty, scale and integration.

Open architecture

Modular, API-first and built to extend — not lock you in.

On-prem, hybrid & sovereign-ready

Deploy anywhere your customers' regulators require — including data residency.

Real-time decisioning & orchestration

Sub-100ms decisions across signals, segments and channels.

API-first integration

Connects natively with cPaaS and enterprise systems through a 200+ connector library.

Built for regulated industries

Designed for banking, telecom, healthcare and government — auditability and explainability included.

No vendor lock-in

Bring your own models, channels, identity and data — Appice fits inside your stack.

Partner with Appice

Launch your Engagement Cloud.

If you already provide communications, cloud, network or platform services to enterprises, Appice can help you move from delivery to decisioning.

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