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Platform · Sense

Sense every signal.
In real time.

Fuse your core systems (banking, BSS, EHR), transactions and CRM with real-time streaming events from mobile, app and web — every transaction and every tap becomes a typed signal in milliseconds. No ETL. No batch. No replatforming.

Talk to Solutions Explore the integration catalogue →
Customer 360 · Source Map
STREAMING
CORE
Banking · BSS · EHR
CRM
Cases & tickets
KIOSK
Branch · Store · Clinic
POS
In-store txn
Mobile SDK
App events
Web SDK
Browser events
Fraud
Risk signals
Push DLR
Delivery state
+ Kafka + BSS/OSS + Branch + Email DLR + Claims 200+ connectors
8 sources active 2.4M events / hr P95 12ms
What is Sense

Transaction systems meet streaming digital signals.

Integrate signals from multiple sources — your core, transaction and CRM systems alongside streaming events from mobile, app and web — to understand customer behaviour in real time, the input to every decision Appice makes.

No ETL, no batch

Streaming from source — events arrive in Appice in milliseconds, not minutes or hours.

Inside your perimeter

On-premise, private cloud or hybrid — your data stays where it is, fully compliant with residency rules.

Core × digital, fused

Transactions from your core stitched with mobile, app and web events — one unified signal per customer, in real time.

Integration Catalogue

Every core. Every channel. One stream.

Connectors for your cores and digital channels — webhooks and SDKs for everything else.

Banking & Finance Cores
Finacle Temenos T24 Topaz Oracle Flexcube SAP Banking Core banking REST APIs
Telecom
BSS / OSS platforms Charging systems Network event streams Roaming & usage feeds SIM lifecycle systems
Healthcare
EHR / EMR systems Appointment systems HL7 / FHIR feeds Insurance claims platforms Pharmacy / lab feeds
CRM & Customer Data
Salesforce HubSpot Microsoft Dynamics Existing CDPs In-house customer hubs
Data Platforms
Snowflake BigQuery Redshift Databricks Data lakes & lakehouses
Streaming & Messaging
Apache Kafka AWS Kinesis RabbitMQ IBM MQ Azure Event Hubs
Channels (read)
Mobile SDK events Web SDK events Push delivery receipts SMS / WhatsApp / Email DLR Web push events
APIs & Custom
REST APIs GraphQL endpoints Webhooks (in & out) Mobile / Web SDKs File-based feeds (SFTP, S3)
How we integrate

Seven patterns. 200+ connectors. No rip-and-replace.

Appice sits above your existing stack — core banking, BSS/OSS, EHR, data warehouses, CRMs and channels. One of seven integration patterns connects you in real time, on-prem, hybrid or any cloud.

200+
Connectors
<100ms
API latency
7
Patterns
0
Rip-and-replace
See integration patterns →
7 integration patterns
API
Event Streaming
Batch & File
Reverse ETL
SDKs
Channel Connectors
Secure Architecture
How Sense fits in the loop

Where the loop begins.

Sense sits at the front of the loop — it turns raw events from your systems and channels into typed signals the moment they happen, then hands them to Decide.

01

Systems connect

Pre-built connectors tap core banking, BSS/OSS, EHR, CRM and data platforms — no replacement, no migration.

02

Events stream

Every transaction, login, behaviour and anomaly is captured in real time — no ETL, no batch window.

03

Signals typed

Raw events become typed, enriched signals, each stitched to a live Customer 360 profile.

04

Hand-off to Decide

Every signal passes straight to Decide for scoring — in milliseconds.

Signals in production

Every event becomes a typed signal.

Raw events stream in. Sense classifies, enriches and hands them to Decide in milliseconds.

Banking

Salary credit → eligibility signal

A salary lands in the account. Sense detects it, stitches it to the live profile and hands Decide a pre-approved-loan eligibility signal — in 12ms.

Telecom

Voice drop → churn signal

Sense watches usage. When a high-value subscriber's voice and data drop 40%, a churn-risk signal fires before the cancellation call.

Healthcare

Missed appointment → engagement signal

A patient misses a follow-up. Sense pairs the EHR event with the engagement profile and routes an outreach signal to the right channel.

Production scale

Built for the world's largest customer bases.

Sense runs at production scale for Tier-1 banks and telcos serving 10–200 million customers.

2.4M
Events / hour
12ms
P95 latency
200M+
Customers covered
8+
Source types active
FAQ

Questions about Sense.

Do we have to replace our core systems?

No. Sense connects to your existing core banking, BSS/OSS, EHR, CRM and data platforms through pre-built connectors. No replacement, no migration.

How fast does a signal reach Decide?

P95 latency is 12ms from raw event to typed signal. There are no batch windows and no nightly ETL jobs.

Where does Sense run?

Sense deploys on-premise, in your private cloud, or hybrid. It runs where your data already lives, so customer data stays inside your perimeter.

What integration patterns are supported?

Seven: API, event streaming, batch & file, reverse ETL, SDKs, channel connectors and secure architecture. See the full integration architecture.

Ready to connect

See Sense working.

A 30-minute working session — bring your architecture, we will show you the connectors and event paths.

Book a Demo