Schedule slips, gate moves, ancillary moments and service breaches — decided and executed before the moment is gone.
Production-grade · IATA, EU 261 and DOT-aware · sub-100ms decisions at 200M-customer scale
Lost ancillary. Lost loyalty.
Recovery costs that didn't have to happen.
Works with Amadeus, Sabre, Travelport, Navitaire and major airline CRM, loyalty & OPS stacks.
Schedule slip detected → re-accommodation, re-booking and proactive comms in seconds.
Booking, check-in or disruption → right seat, bag, lounge or upgrade at the moment of decision.
Tier velocity, miles burn and life events → status-retention nudges before silent churn.
Delay, cancellation or baggage breach → pre-approved goodwill sized to tier & fare class.
Inbound voice, chat, email or social → next-best-action inside the agent desktop, full context first.
Crew & ground app surfaced with VIP, special-assistance and high-value passenger context in the moment.
Schedule Slip → Re-accommodation
Disruption signal → ranked options across re-route, re-book and refund routed to the right channel.
Booking Window → Ancillary Offer
Right seat, bag, lounge or upgrade — sized to fare class, propensity and itinerary, not static rules.
Tier Drift → Status Save
Spend-velocity drop → status-retention campaign before the member silently downgrades.
Service Breach → Goodwill
Delay, cancel or baggage event → pre-approved compensation within policy, audit-ready end-to-end.
Inbound Contact → Best Next Action
Voice, chat, email or social → full passenger context and the right action surfaced inside the agent desktop.
Roster & Boarding → Crew Brief
VIP, special-assistance and high-value context surfaced to crew & ground apps before the gate opens.
Schedule, gate, booking, loyalty or contact-centre signal ingested in real time.
Disruption, offer, retention, recovery — resolved in under 100ms with full context.
App, push, SMS, email, agent desktop or crew app — routed within consent & tier rules.
Delivered instantly across digital and human channels. Fully logged for ops & finance audit.
Compliance is not bolted on. Every Appice decision in aviation carries consent checks, reason codes and a full audit trail — ready for finance, ops and aviation regulators at any time.
Consent → Enforced
Every passenger comm checked against live preference centre & channel-suppression rules before it fires.
Decision → Audit Trail
Immutable logs with reason codes — ready for finance, ops review and regulator response.
AI → Explainable
Every Allyvate recommendation includes a human-readable reason code. No black box for IROPS or recovery.
Data → Sovereign
Residency, region failover and model governance built in — on-prem or your cloud.
A full-service network carrier serving tens of millions of passengers a year, with a frequent-flyer programme exceeding 30M members and a complex schedule across long-haul, short-haul and code-share operations. Disruption comms ran on batch templates; ancillary placement was static.
During disruption, every passenger received the same generic message regardless of tier, fare class or onward connection. NPS collapsed in IROPS windows. Service-recovery goodwill was inconsistent. Ancillary upsell was placement-based, not signal-based, leaving high-propensity moments untouched.
Integrate connected the PSS, departure-control system, loyalty platform, contact centre and digital signals. Intent modelled disruption severity, passenger value, fare-class entitlements and recovery options. Allyvate AI generated tier- and locale-aware re-accommodation, recovery and ancillary journeys with compliance vetting per region. Interact executed across app, push, SMS, email and the agent desktop in lock-step.
2.4× ancillary attach lift. 35% lower NPS hit during full-network IROPS. 42% reduction in inbound contact-centre volume on disruption days. The recovery function moved from a reactive batch capability to a proactive, agentic, audit-ready operating model — with measurable commercial and operational outcomes.
How Allyvate's Content, Optimize, Reasoning and Decisioning agents orchestrate every signal, every channel, every action — under regulatory guardrails, in under 100ms.
Explore Allyvate → Open ArchitectureOn-premise, private cloud, hybrid or multi-cloud. Bring your own data warehouse, AI model, CRM and analytics. Switch providers in under an hour with Traffic Manager — zero code changes.
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