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Aviation

Every passenger moment.
A real-time decision.

Schedule slips, gate moves, ancillary moments and service breaches — decided and executed before the moment is gone.

Production-grade · IATA / EU 261 / DOT / DGCA-aware · sub-200ms decisions at 200M-customer scale

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Decision Console · Aviation
LIVE
Sense
Schedule slip
12 ms
Decide
Re-route + voucher
p=0.84
Act
App + email + SMS
consent OK
Learn
Re-booked
NPS held
Inform Delivers disruption comms logged per IATA / EU 261 passenger rights
Allyvate AI Picks the next best action for each passenger moment — in real time
Aviation signals
Booking
Check-in
Pass
Bag
Lounge
Loyalty
Crew
IROPS
Problem

Aviation doesn't lack data. It lacks timely action.

The ops feed shows the disruption coming — but service recovery still arrives after the social-media complaint.

Without real-time decisioning
  • Re-accom options surface after the gate closes
  • Vouchers issued after the social-media complaint
  • Lounge invites batched the night before
  • IROPS run by email chains, not a unified view
  • Goodwill reconciled post-hoc by finance ops
With Appice
  • Delay >15min: re-accom surfaced before gate close
  • Bag misroute → recovery fired before complaint
  • Boarding triggers tier-aware lounge invite live
  • IROPS handled passenger-by-passenger with overrides
  • Goodwill issued at breach, logged for passenger rights
Moments that matter

Ten real-time plays in Aviation.

Signal detected. Decision made. Action taken — before the moment closes. Tap any card to zoom in. Scroll for more.

Use Case 01
Schedule slip > 15 min

Re-accommodation options surfaced in the app, in seconds.

Disruption signal triggers a ranked option set across re-route, re-book, refund and tier-appropriate goodwill — the right offer arrives before the passenger arrives at the gate.

Real-Time Decision Loop
Allyvate AI · Ranks the re-accommodation most likely to retain this passenger. Inform · EU / DGCA delay-comms logged per passenger-rights regulation.
Lower NPS hit on IROPS Tap to zoom
Use Case 02
Gate change

Real-time gate notification with walking time.

OPS gate-move event reaches the passenger with the new gate, the walking time from their current location, and a re-route map if needed. Tier-aware goodwill where appropriate.

Real-Time Decision Loop
Lower missed-boarding rate Tap to zoom
Use Case 03
Boarding window opens

Lounge offer for elites — ahead of the crowd.

Elites within boarding window with lounge eligibility get a lounge invitation. Drives ancillary revenue without crowding the gate experience.

Real-Time Decision Loop
Allyvate AI · Picks the right ancillary for this tier and moment.
Higher ancillary attach Tap to zoom
Use Case 04
Bag misconnect detected

Service-recovery + voucher routed instantly.

Baggage-system event triggers a proactive message + tier-appropriate goodwill within minutes — not after the complaint at the carousel.

Real-Time Decision Loop
Inform · Recovery decision + voucher captured for DOT / DGCA reporting.
Faster recovery, lower complaint volume Tap to zoom
Use Case 05
IROPS cancellation

Re-route + accommodation + meal-voucher orchestration.

Cancellation event triggers a fully orchestrated recovery: re-routes, hotel, meal vouchers and ground transport — tier-aware, language-aware, audit-ready end to end.

Real-Time Decision Loop
Allyvate AI · Picks the recovery path most likely to retain each passenger. Inform · Recovery decisions logged per passenger-rights audit.
Recovery quality up, escalation down Tap to zoom
Use Case 06
Tier downgrade risk

Status-retention offer ahead of cycle close.

Spend-velocity drop close to tier-cycle end triggers a retention conversation — bonus miles, status hold, or a tailored offer to close the gap.

Real-Time Decision Loop
Allyvate AI · Picks the lowest-cost retention play that hits this passenger.
Higher status-tier retention Tap to zoom
Use Case 07
Loyalty milestone reached

Award redemption nudge at the right moment.

Miles bank + qualifying flights together hit a redemption threshold. The right award (upgrade, partner, family) is surfaced — not generic marketing.

Real-Time Decision Loop
Allyvate AI · Picks the redemption most likely to be claimed by this member.
Higher engagement & burn rate Tap to zoom
Use Case 08
Booking abandoned

Ancillary surface, in-session, before the customer leaves.

Booking funnel exit signal triggers an in-session nudge with seat, bag, lounge, fast-track or partner ancillaries — sized to fare class and itinerary.

Real-Time Decision Loop
Allyvate AI · Picks the message variant that recovers this drop-off.
Higher ancillary attach rate Tap to zoom
Use Case 09
Tight connection at risk

Fast-track + transfer-assist offered automatically.

Inbound delay vs onward departure flags a tight connection. Passenger gets a fast-track lane + crew alert + ground transfer plan — before the gate closes.

Real-Time Decision Loop
Misconnect avoidance Tap to zoom
Use Case 10
Service-breach NPS event

Goodwill + complaint resolution within policy.

Service breach signal joins NPS and policy data. Pre-approved goodwill within tier and fare-class envelope routes through the agent desktop — audit-ready.

Real-Time Decision Loop
Inform · Resolution + goodwill issued logged for audit.
Faster recovery, lower escalation Tap to zoom
The Solution

From signal to compliant action.

2–3×Ancillary attach rate
35%Lower IROPS NPS hit
<200msDecision latency
100%Auditable decisions

Schedule Slip → Re-accommodation

Disruption signal → ranked options across re-route, re-book and refund routed to the right channel.

Booking Window → Ancillary Offer

Right seat, bag, lounge or upgrade — sized to fare class, propensity and itinerary, not static rules.

Tier Drift → Status Save

Spend-velocity drop → status-retention campaign before the member silently downgrades.

Service Breach → Goodwill

Delay, cancel or baggage event → pre-approved compensation within policy, audit-ready end-to-end.

Inbound Contact → Best Next Action

Voice, chat, email or social → full passenger context and the right action surfaced inside the agent desktop.

Roster & Boarding → Crew Brief

VIP, special-assistance and high-value context surfaced to crew & ground apps before the gate opens.

Integration

Works with your existing PSS, DCS and loyalty stacks.

Appice plugs into Amadeus, Sabre, Travelport, Navitaire and major airline CRM, loyalty & OPS systems — plus contact-centre, crew apps and airport ground systems. We don't replace your stack; we add the real-time decisioning layer for the passenger journey.

Your data stays inside your governance. On-premise, private cloud or hybrid — with regulator-ready audit trails per decision.

Signal Ingestion (Integrate) Decisioning Engine (Intent) Execution Layer (Interact) Analytics (Insights) Allyvate AI Inform
Built for Regulated Aviation

Every decision. Auditable. Explainable.

Compliance is not bolted on. Every Appice decision in aviation carries consent checks, reason codes and a full audit trail — ready for finance, ops and aviation regulators at any time.

IATA
EU 261
DOT (US)
DGCA
GACA
CAAS
GDPR / DPDP
PCI DSS

Consent → Enforced

Every passenger comm checked against live preference centre & channel-suppression rules before it fires.

Decision → Audit Trail

Immutable logs with reason codes — ready for finance, ops review and regulator response.

AI → Explainable

Every Allyvate recommendation includes a human-readable reason code. No black box for IROPS or recovery.

Data → Sovereign

Residency, region failover and model governance built in — on-prem or your cloud.

Case Study — Aviation

From batch IROPS to real-time recovery.

2.4×Ancillary attach uplift
35%Lower NPS hit on disruption
42%Drop in inbound contact volume
10 wksTime to live
Context

A full-service network carrier serving tens of millions of passengers a year, with a frequent-flyer programme exceeding 30M members and a complex schedule across long-haul, short-haul and code-share operations. Disruption comms ran on batch templates; ancillary placement was static.

Problem

During disruption, every passenger received the same generic message regardless of tier, fare class or onward connection. NPS collapsed in IROPS windows. Service-recovery goodwill was inconsistent. Ancillary upsell was placement-based, not signal-based, leaving high-propensity moments untouched.

Solution

Integrate connected the PSS, departure-control system, loyalty platform, contact centre and digital signals. Intent modelled disruption severity, passenger value, fare-class entitlements and recovery options. Allyvate AI generated tier- and locale-aware re-accommodation, recovery and ancillary journeys with compliance vetting per region. Interact executed across app, push, SMS, email and the agent desktop in lock-step.

Impact

2.4× ancillary attach lift. 35% lower NPS hit during full-network IROPS. 42% reduction in inbound contact-centre volume on disruption days. The recovery function moved from a reactive batch capability to a proactive, agentic, audit-ready operating model — with measurable commercial and operational outcomes.

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Turn every passenger moment into revenue

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